How much is shipping?
We are pleased to offer free shipping on all orders throughout Australia.

When will my order arrive?
We process orders within 2 to 3 business days. Transit usually takes 4 to 9 business days. You can expect your pieces to arrive within 6 to 12 business days.

Where do you ship?
We currently coordinate delivery to addresses within Australia. To ensure a secure chain of custody, we do not ship to PO Boxes or restricted areas.

Orders and Returns

What is your return policy?
We offer a 30 day return policy. Items must be unworn, in pristine condition, and have all original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.

Do you offer exchanges?
Yes, we are pleased to offer exchanges. If you require a different size or a different cut, please contact our support team and we will seamlessly guide you through exchanging your unworn piece.

What payment methods do you accept?
We offer a secure encrypted checkout experience. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay.

Fit and Support

How do I find the right fit?
We design for the reality of the female form. Please view our Size Guide on each product page for precise measurements. Our pieces are engineered to hold their shape and anchor your wardrobe.

How can I contact your team?
Our team is ready to assist you with fit advice or order inquiries. You can reach us at support@rubylore.com. We are available Monday to Friday from 9 am to 5 pm AEST.

Monday to Friday | 09:00 – 17:00 (GMC)
We aim to respond to your inquiries within 24 hours.