Shipping policy

We believe that the logistics of your order should be as precise as the cut of our garments. We are committed to efficient, reliable delivery throughout Australia.

1. General Shipping Information

We currently coordinate delivery to addresses throughout Australia.

Please note that logistics, including specific carrier options and delivery windows, may vary slightly depending on your location (metro vs. regional) and the specifications of your order.

2. Processing Time

We operate on a strict schedule to get your pieces to you. Orders are typically processed within 1-3 business days (Monday to Friday), excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly extended. We will always communicate significant delays transparently.

3. Shipping Rates

Complimentary Shipping – We are pleased to offer free standard shipping on all orders, with no minimum purchase required. The price you see is final.

4. Estimated Delivery Times

Here is the timeline for your order's journey:

  • Processing Time: 1–3 business days (Monday to Friday)
  • Transit Time: 6–10 business days (Monday to Friday)
  • Total Delivery Time: 7–13 business days
  • Order Cutoff Time: 6:00 PM
  • Time Zone: (AEST) Australian Eastern Standard Time – Sydney/Melbourne

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions outside of our control.

5. Shipping Restrictions

To ensure secure chain of custody, we do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on Australian regulations or carrier limitations.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to our facility. We will contact you if this occurs to arrange a new shipment. Please note that re-shipping may incur additional costs.

7. Lost or Damaged Packages

Your satisfaction is our priority. If your package is lost or damaged in transit, please contact us immediately by email: support@rubylore.com. We will work directly with the carrier to investigate the problem and find a swift solution.

8. Shipping Policy Update

We may update our shipping policy periodically to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 02/23/2026)


Store name: RubyLore
Company name: NextCTR LLC
Company Address: 5900 Balcones Drive STE 100 Austin, TX, 78731
Company Number: 806358928
Phone: +61370648697
Email: Support@rubylore.com
Monday to Friday: 9:00 am - 5:00 pm AEST