Privacy policy

Last updated: February 23, 2026

Rubylore operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Rubylore is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We collect the following categories of personal information depending on how you interact with the Services:

  • Contact details: Name, billing address, shipping address, phone number, and email address.

  • Financial information: Credit/debit card details, payment confirmation, and transaction history.

  • Account information: Username, password, preferences, and wishlist items.

  • Usage data: Information about your device, IP address, browser type, and how you navigate the Services (collected automatically via cookies and similar technologies).

How We Use Your Personal Information We use your personal information for the following primary purposes:

  • Service Fulfillment: To process payments, fulfill orders, arrange shipping, and manage returns/exchanges.

  • Communication: To send you order confirmations, shipping updates, and customer support responses.

  • Marketing: With your consent, to send you promotional emails or show you personalized advertising based on your shopping history.

  • Security: To screen for potential risk or fraud (in particular, your IP address).

  • Legal Compliance: To comply with applicable laws (including the Privacy Act and tax laws) and respond to lawful requests for information.

How We Disclose Personal Information We may disclose your personal information to third parties for legitimate business purposes, including:

  • Service Providers: We share information with Shopify (our hosting platform), payment processors, and shipping carriers (e.g., Australia Post, Sendle) to fulfill our contract with you.

  • Marketing Partners: We may share limited data with advertising partners to serve relevant ads to you.

  • Legal Obligations: We may share information to comply with applicable laws and regulations, search warrants, subpoenas, or to protect our rights.

International Transfers Please note that Rubylore uses Shopify, a global platform. As such, your personal information may be transferred to, stored, and processed outside of Australia, including in Canada and the United States. By providing your personal information, you consent to this transfer. We take reasonable steps to ensure that overseas recipients deal with your personal information in a way that is consistent with the Australian Privacy Principles.

Your Rights (Australia) If you are a resident of Australia, you have specific rights under the Privacy Act 1988 (Cth):

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Correction: You have the right to request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

  • Right to Complain: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly.

To exercise these rights, please contact us at support@rubylore.com. We will respond to your request within a reasonable timeframe (usually 30 days).

International Residents (GDPR/UK) If you are visiting our store from the EEA or UK, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. To exercise these rights, please contact us through the contact information below.

Cookies We use cookies to optimize your experience on our Site and to provide our Services. You can control and manage cookies in various ways using your browser settings. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted on this page.

Contact & Complaints For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@rubylore.com.

If you are not satisfied with our response to your complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.


Store name: RubyLore
Company name: NextCTR LLC
Company Address: 5900 Balcones Drive STE 100 Austin, TX, 78731
Company Number: 806358928
Phone: +61370648697
Email: Support@rubylore.com
Monday to Friday: 9:00 am - 5:00 pm AEST